Frequently Asked Questions
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Frequently Asked Questions *
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I offer handmade ceramics available online and in person at Common Ground Pottery in Las Vegas, Nevada, as well as in the studio gallery. I also participate in local markets and am available for custom and wholesale orders.
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Yes, I am open to custom orders and select wholesale inquiries as my production schedule allows. Timelines, minimum quantities, and pricing will vary depending on the project. Please feel free to email me at hello@sarajoysceramics.com to get in touch with your ideas or business details, and I’d be happy to discuss options.
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Submit a request through the custom order form. I’ll review your idea and follow up with pricing, availability, and next steps.
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Turnaround time varies depending on the piece and current workload, but most orders take a few weeks from start to finish.
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Yes, a non-refundable deposit may be required to begin your custom piece. This goes toward your final total.
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Minimums vary depending on the type of product. I’ll provide details after reviewing your inquiry.
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Lead times vary based on order size, but I’ll provide an estimated timeline when we connect.
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I typically respond within 2–3 business days.
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All items are handmade and should be handled with care. I am not responsible for damage due to misuse or accidents after delivery.
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I use inspiration photos as a guide, but I do not replicate designs exactly. Each piece is handmade and unique to my style.
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Yes—unless otherwise specified, all pieces are food safe and designed for everyday use. To extend their life, we recommend hand washing with mild soap and warm water. While microwave use is possible, limiting it will help preserve the finish and overall integrity of the piece. Keep in mind pottery pieces are not indestructible so if you knock them or bump them against other hard objects they can chip or break. Please be mindful and careful when handling them
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No, each piece is handmade, so slight variations in shape, size, and finish are to be expected and make each item unique.
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Some pieces may be restocked depending on availability. To be the first to know about new releases and restocks, join the email list or follow along on Instagram @sarajoysceramics
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Shipping is calculated at checkout based on your location and order size. We currently ship within the United States. For more details, please see our Shipping Policy.
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Orders are typically processed and shipped within 3–5 business days. Processing times may vary during busy periods or market weeks.
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Yes, local pickup may be available in Las Vegas. If selected at checkout, you will receive an email with pickup details once your order is ready.
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If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible. We are not responsible for damage reported after 48 hours.
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Due to the handmade nature of each piece, all sales are final and we do not accept returns or exchanges. Please review item descriptions and photos carefully before purchasing.
Each piece is made by hand, not by machine, so slight variations shape, size and finish are to be expected and embraced, no two pieces will be identical.
If you have any questions prior to ordering, feel free to reach out.
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You can reach me anytime via our contact page or email. We aim to respond quickly—usually within 1-3 business days. You’re also welcome to connect with me via Instagram.
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Rush orders may be available depending on my current schedule.
A rush fee may apply for expedited timelines. Please include your desired deadline in your request, and I’ll let you know if I’m able to accommodate it